Refund and Dispute Policy
At GravePixel, we strive to provide excellent services and customer satisfaction. We understand that sometimes things don't go as planned, and we're here to make things right.
1. Services Rendered Before Payment
For most services, we believe in delivering results upfront. This means that you’ll have access to the service before any payment is processed.
2. Refund Requests
If for any reason you are not satisfied with the service or would like a refund, we are more than happy to assist. We offer a no-questions-asked refund policy. Simply contact us within 30 days of your payment, and we will process the refund as quickly as possible.
3. How to Request a Refund
To request a refund, please reach out to our support team via email at support@gravepixel.com, providing your order details and the reason for the refund request. We’ll take care of the rest.
4. Payment Disputes
We understand that sometimes disputes may arise. If you feel the need to dispute a charge, we encourage you to contact us directly before initiating a chargeback. We are always ready to resolve any issues and provide refunds where appropriate.
5. No Hard Feelings
At GravePixel, we want to make sure you're happy. If you're not satisfied with any aspect of our service, please let us know. We value our relationship with each customer and will do our best to ensure you're fully satisfied.
6. Changes to This Policy
We may update this policy from time to time. Any changes will be posted on this page, and the updated policy will apply to all future transactions.
Last updated: January 2025